Autor: Stephanie Voss

Experience, enthusiasm for current best practices and trends as a learning and development expert. Speaker, author of books and professional articles; honoured with various awards. Master of Arts in Adult Education as well as Organisational Development; Agile Culture Coach and Systemic Coach with a strong digital mind set, which combines the tried and tested with innovation; adept at assuming a key role in designing, promoting and implementing future-oriented and ambitious learning strategies, also in sensitising and inspiring interest and acceptance of Learning & Development at all hierarchical levels.

Change is a challenge

My weekly calendar this week has a quote from

Percy Bysshe Shelly (*1792- Ɨ1822):

„The path of its departure still is free: Man’s yesterday may ne’er be like his morrow; Nought may endure but Mutability.“

Surely everyone knows these or similar statements, such as: „Nothing is more constant than change“. We often don’t realise how much everything around us is changing. Our day is largely made up of routines and recurring experiences. For example, many of us get up at the same time every day, start our day with coffee or tea, and so on. But it is never the same. There’s always something different, even if it’s the weather. We plan day by day and then something unforeseen happens and we might just change the daily routine a bit. We are used to all these small changes and can cope with them.

But what about big changes? Every change creates a little crisis. The processes we have learnt and used successfully in the past no longer produce the desired results or are simply no longer wanted. Change is always about stress and individual coping strategies.

Each change has a different impact on each individual. Change is and never has the same effect on an individual level.

With this sudden crisis weh ave to deal on an individual stage. Adviced are often not supportive as they are successful fort he advice giver but not for our own reality and live.

The only similarity is , that to acept and overcome change, we go all through four phases:

Shock
Reaction to the shock
Processing with acceptance and finding solutions
Reorienting ourselves and our environment

The phases are not chronological, they can occur simultaneously or they can repeat themselves, forming loops until a real solution is found.

Yes, change is the only thing that will always and everywhere be there, the question is what strategies we develop to move through the four phases successfully and effectively.

Speed is certainly not the measure for overcome change, but rather to find and follow our personal path that suits us.

Reflection: Value of things

This week, I found a quote from Moliere in my desk calendar: „Things are only worth what you make of them.“

In parallel, my son has been learning about the Incas and the Spanish conquistador.

Historical background Destruction of the Inca Empire:

The monk Victor Valverde beginning the 16th century held a cross in his left hand and a Bible in his right. He approached Atahualpa, the king of the Incas, and asked him to submit. He explained that he wanted to proclaim the one true faith to him and all his „pagan“ people. Atahualpa also learnt from this monk about the Pope in faraway Rome, as God on earth. This pope, Valverde continued, had granted the Spanish king the right to rule the Americas and the peoples who inhabited them. Atahualpa rejected this and wished to remain in his faith.

The Bible given by Valverde. As the Incas found it incomprehensible and useless, Atahualpa angrily threw the Holy Scriptures of the Europeans at the monk’s feet. The Spaniards had achieved what they had set out to do. Valverde signalled the attack by saying: „Kill the heathen dogs, these godless Indians!“

The end of the Incas came only because of a different perspective of the worth of a book. Of neutrally observed, the Bible is a bunch of written papers, in this case put together around with leather. For the Spanish it was a holy sacrament, but for the Incas it was just paper of one, who wanted to under-rule them.

It’s like a loved teddy bear. To the owner it may be the most precious thing in the world, but to an outsider it’s just cloth and wool.

Value is only a matter of perspective, so we should be open to the perspectives of others.

What do you think?

Value of emptiness

Imagine that all the cups in your cupboard are already full. Each cup represents a specific drink. Whenever you take out the long, red cup, it contains grape juice. The long, red cup is conditioned with the taste of grape juice.

Imagine the same experience happening from year to year. One day, someone mixes in grapefruit juice. Do you think you would be able to taste it?

If you believe the conditioning, this will not happen. You will taste grape juice again and not the mixture of grape- and grapefruit juice. It will be the same as always. Your brain will not notice the slight difference.

Something similar happens to people. They always seem to be the same. What is forgotten is that every person develops, learns, begins to think and act regarding to different perspectives, and forgets others behaviours or thoughts. If we are allowed to accompany a person for a longer period, we notice the changes less. If we don’t see this person for a long time and meet the person again, we expect to meet the same person as we know from „before“. We look for behaviours that are very familiar to us to confirm that it is still the same as „before“. We overlook the grapefruit note, as the person may have aged but is not the same.

To recognize the grapefruit, mindfulness is a good solution. This means just being in the moment, without judgment or interpretation.

According to Bruce Lee: “ In order to taste my cup of water you must first empty your cup. My friend, drop all of your preconceived fixed ideas and be neutral. Do you know why this cup is so useful? Because it is empty.“ (Bruce Lee, John Little: Bruce Lee´s Striking Thoughts, Wisdom for daily living; Publisher Tuttle; 20002, s. 30)

In this way you also have the freedom to pour wine into the cup. This enriches your experience and the joy of diversity.

Orientation in the jungle of the finance and insurance market

The financial and insurance market is a field of its own, and nowadays you have to be an expert in it. That’s why many people look for an external expert to give them a honest recommendation tailored to their needs and goals. Unfortunately, however, there are also advisors in this field who are more interested in a high acquisition premium than long-term customer support and care.

The interesting thing is that we are all a little biased as the finance and insurance market is often seen as a domain for men and not women. There are only 6% women in senior positions in the finance industry. Women are paid 23% less than men, the normal difference is 18% as measured in 2020 by the Federal Office Germany (Ist die Finanzbranche bis heute eine Männerdomäne? I Plutos). That’s why I think we can make a difference and find a female financial and insurance advisor.

In my past, I had a few male financial and insurance advisors, who gave me advice, which I followed. But in the end it was more for their benefit and nobody was interested in a long-term collaboration, as I realised after signing the contract. I now worked with a female financial and insurance advisor Ann-Kathrin Pögl and her behaviour was completely different. She first tried to understand my goals and my overall financial situation and then made suggestions. When I had questions after I signed my contract, she was still patient and continues to help me beyond that. She continues to support me in all matters even after the contract has been signed and helps me to find solutions or revisits the existing insurance contracts with me. She is always looking for better personalised options for me and my family. I have been working with her for almost 3 years and I am delighted with her honesty and balanced advice. I can only recommend her.

Maybe it’s time to overcome your bias and turn to a female financial advisor like Ann-Kathrin Pögl .

New Year: Focus on personal, character development

The new year is in the starting blocks and awaits us with many surprises and changes in our lives.

This is the time of the year when new goals are set, which are usually out of the question after a few weeks. This may be why younger people are more likely to make New Year’s resolutions. Statistically, 31% of 18-24 year olds set goals and resolutions for the New Year. 80% of the over 55s do not set any new goals or resolutions for the New Year. (Statista)

One reason for this may be that they have learned that New Year’s resolutions are often not stable and do not last in everyday life.

Instead of setting resolutions or goals, use New Year’s Day to reflect on what went really well in the past year and where you are in the present. What have you learnt? What was good this year?

Even if 2023 had some bad surprises in store for you, it also had good aspects to discover and focus on. We can all be grateful that we can end this year by focusing on the present and our own personal development. Instead of thinking about new resolutions, think about your behaviour and remember the times in the year that is drawing to a close, when you had the opportunity to learn and process your learning areas in order to become aware of your own development path. I am not referring to your professional development, but to your personal, character development.

For example, I learned that my family gives me strength and helps me to be resilient. I have been able to see for myself the impact of micro-politics and the importance of networks and real personal interactions. I am grateful to Springer Gabler for publishing my book. In this book, I was able to contribute my knowledge, which has helped and support me to develop myself further. What have you learnt, and what are you grateful for?

VUCA way of communication

The acronym VUCA was coined by Warren Bennis and Burt Nanus in 1998. VUCA stands for volatility, uncertainty, complexity and ambiguity. My book „Erfolgreich Gespräche im Berufsalltag führen; Der Einfluss von Haltung, Deutungsmustern und Unterbewusstsein auf Gesprächssituationen“ (access 2007) shows how we can adapt out communication towards the VUCA world.

The traditional thinking of the SSEE world in communication should be changed it to a more VUCA style. SSEE stands for Stable, Secure, Easy and Explicit. Here is an overview of the changes in communication due to the easy acquisition of knowledge accessible for everyone and the rapid obsolescence of knowledge:

S.Voss Erfolgreich Gespräche im Berufsalltag führen Der Einfluss von Haltung, Deutungsmustern und Unterbewusstsein auf Gesprächssituationen 2023. XIII, 301 S. 31 Abb. Brosch. € (D) 49,99 | € (A) 51,39 | CHF 55.50 978-3-662-67787-2 € 39,99 | CHF 44.00 978-3-662-67788-9 (eBook)

Self-reflection is not only important at the end of the year

In many cultures, we are used to reflecting on the past year and making promises to ourselves for the coming year. This is something we often do too little of in our everyday lives. Without regular, everyday reflection, it is difficult to learn and change behaviours that are needed for the now and are not based on past success.

The lack of reflection can be caused by the following:
– Daily stress
– Fear of discovering blind spots or letting the repressed come alive
– Sudden circumstances that intervene
– Inability to be honest

Our interpretation is unique because we construct it based on past experiences. Therefore, the following reflection questions can help us learn from observation:

What were the three most important moments/situations in the conversation that just took place?
Which reactions of the dialogue partner were surprising and were not addressed? What triggered this behaviour/reaction?
What would have been an even more successful course of the conversation?
What behaviour would have made the conversation even more successful? How can I get there next time?

In order to actually be able to answer these reflection questions, it makes the most sense to do this directly after the interview. Reflection cannot be done on the side, but it is important to stop and think. Only when you stop and reflect on what has happened can you understand and change your interpretation of the situation. Because our interpretation causes our feelings, and our feelings lead to our actions and beliefs. If reflection is postponed until later, the nuances of the conversation are weakened by your own construct.

Make reflecting on your behaviour and conversation to your routine, and don’t just limit it to the turn of the year.

If you want to read more, see my book side 274 following: S.Voss Erfolgreich Gespräche im Berufsalltag führen Der Einfluss von Haltung, Deutungsmustern und Unterbewusstsein auf Gesprächssituationen 2023. XIII, 301 S. 31 Abb. Brosch. € (D) 49,99 | € (A) 51,39 | CHF 55.50 978-3-662-67787-2 € 39,99 | CHF 44.00 978-3-662-67788-9 (eBook)

Positive feelings: The result of questions

Feelings are the result of emotions. Positive feelings are a result of our thinking. According to Barbara Fredrickson, everyone can enable positive feelings through self-exploration:

Happiness: what observation would make me happy under different circumstances?
Gratitude: What can I be grateful for in this situation? What have I learned and what will I be grateful for in the future?
Cheerfulness: How can I change the context so that it cheers me up? What elements would I enjoy under different circumstances?
Interest: What was unexpected, what made me curious and what would I like to understand better?
Hope: What can I change to make a difference next time? What can I do to make it more fun?
Pride: What was I proud of in this situation? Which skills did I use best? What thought patterns got me this far?
Pleasure: What could I have laughed at because it came as such a surprise?
Inspiration: What behaviour, what message from my conversation partner did I find inspiring?
Awe: What was so fascinating, wonderful, and heart-warming and made a deep impression on me? What is the big picture that is different from normality?
Love: Was there a moment when all the above feelings came together?

This is challenging in many situations, but it helps us to build resilience. Practicing this promotes positive feelings, which lead to positive thinking, which leads to behaviour change.

In the long term, such thinking will transform challenging and static thinking patterns and beliefs into a growth mindset and positive thinking, and appropriate, empowering behaviour.

Give it a try!

For more information, read my book from side 114 forward:

Erfolgreich Gespräche im Berufsalltag führen:
Der Einfluss von Haltung, Deutungsmustern und Unterbewusstsein auf Gesprächssituationen
| SpringerLink

Listening and silence are crucial for our conversation

We all assume that we are great listeners. Are we really one? No-one can prove it at the end, as the interpretation and assumptions of what was heard are maily not equal with the interpretation and assumptions of the speaker. To reduce this gap as much as posible, try the method ATTENTIVE listening.

ATTENTIVE listening:

Accept that multitasking is not possible, focus on listening only and follow the conversational flow.
Teaching and instructing do not go well with attentive listening, they belong in schools and courtrooms.
To ask questions as openly as possible is crucial, but don´t over prepare the conversation through question list. Questions are normally coming naturally.
Even repetition, paraphrasing and duplications should be avoided.
Not knowing and admitting it helps the conversation flow.
To the point and short should be your own statements.
Individual are our emotions which means they are free from any comparison and judgement and none of us would have in the same situation same emotions.
Very important is, that reproduction of rumors, word of mouth or hearsay does not belong to attentive listening.
Empathy and equality is the basis of a successful attentive conversation.

Are you curious to read more about the importancy of good listening skills, read my bock chapter „4.3 Zuhören und Stille ermöglichen, bewusst zu denken” reference page 143 following.

Almost 1000 accesses to my book: “Erfolgreich Gespräche im Berufsalltag führen“

Looking back on the time I spent writing the book, it took me a lot of patience to validate and substantiate the contents of the book. It was worth it because the research was very interesting and fruitful as I found wonderful studies and literature that supported my approach and scientifically proved its practicality. The approach developed for the company could not be fully based on valid literature at the time, as I had only two months to develop it for the company, so I researched to find sound studies for the book’s content. The proven and validated content showed me that the dialogue approach was thought provoking and can change in a more human way the conversation in business and beyond.

The book I have written builds on most of the available communication books I have now read and will take the reader to a more advanced level of communication. It is less about recipes on how to convince people of your opinion. Even one part of the book is about how the reader can detect such recipes that are designed to get other people to do something for the person (manipulation). My book is much more about having an honest conversation. This is not just about being honest about the content of the conversation, but also about being honest with yourself in order to uncover the thought patterns and subconscious of the other person(s) and to become aware of your own. This approach allows us to meet each other as people rather than as roles or functions.