My first book will be soon published from the international publisher Springer Gabler Publisher. The publisher wrote me her feedback which was: „I really liked the content; it’s a book that you should get involved with, packed with lots of great theories, knowledge and examples – I learned a lot!“
With the German title:
„Erfolgreich Gespräche im Berufsalltag führen – Der Einfluss von Haltung, Deutungsmustern und Unterbewusstsein auf Gesprächssituationen“
(„Leading successful conversations in everyday working life – The influence of attitude, patterns of interpretation and subconscious on conversation situations.“)
This textbook presents a field-tested communication approach that starts with one’s own attitude, existing belief patterns and awareness of unconscious and autonomous processes. Unconscious biological processes, psychological and social aspects have a great influence on the success of a conversation and sometimes even decide on the entire cooperation. Especially, communication in working life is challenging.
The author shows various approaches and principles that promote one’s own communication competence. An important role is played by mindfulness, personal leadership, knowledge about prejudices and beliefs, trust, appreciation and emotional intelligence. Through attentive listening and curious questions, the interlocutor is encouraged to develop his or her own solution and to act in an intrinsically motivated way.
By applying the principles presented, conversations in the professional context are optimized and the togetherness is improved, as the conversations lead to solution-oriented behaviour, the results of which are implemented sustainably. Recurring examples from the professional context (performance appraisal discussion, onboarding, customer discussion, conflict discussion) provide helpful hints for practical implementation in everyday professional life.
The content is about:
- Dynamic communication in the VUCA world
- Preparing for a discussion and creating a pleasant discussion atmosphere
- Changing convictions and discovering possibilities in conversation
- Searching for and implementing solutions in partnership
- Self-review for self-optimisation
