„H-O-E-R“ is an acronym and stands for deep listening a method of coaching, which is also helpful for systemic leaders or for self coaching. If you use it for self-coaching, replace employee through yourself.
H stands for hearing out to the exception (s)
O stands for make it more open / expand it. Ask the employee what is the positive exception to the challenge or problem. Ask the employee when and how the exception appear or what happened during or before the exception and which role the employee had.
E is empowerment and strengthen the employee stronger the success and own power. The main part of the leader is to observe and recognize. When the positive exception to the challenges happened, and give the employee natural compliments when the leader observes that the obstacles could be overcome.
R is to go back and reflect, through questioning the employee, what changed in a more positive way through the exception. The question is: „What else?“
This methodology is origin from Peter De Jong and Insoo Kim Berg from the book „Interviewing for solution“.
